Can I play on multiple devices?
You can use one of your social sign in accounts (Facebook, Google or Apple) to share your Venue account between devices.
On the device with the account that you want to share, go to Settings -> Account/Manage -> Sign in with Facebook/Google or Apple (this will connect your Venue account with your social account)
On the device you want to use this account on:
If the game is freshly installed on the Login Screen go to Sign In -> Sign in with Facebook/Google/Apple and select the social account you connected to your venue account.
If the game is not freshly installed, Go to Settings -> Account/Manage -> Sign in with Facebook/Google or Apple using the account you used on the first device.
NOTE: This will override the account you already had on the second device. If you don't want to lose that account you can follow this steps, but with another social account on this device as well.
How to update my profile name and picture?
To update your profile name, head to the profile icon at the bottom right of the screen.
Tap on the name field where the pen icon is located and type in your new desired name.
To change your profile picture, tap on the icon image in the middle to bring a selection of avatars.
How to delete my account?
You can request your account deletion by going to Settings -> Manage -> Delete Account.
All the requests for deletion get processed on a daily schedule. After you place your request your account and all the associated data will be deleted from our servers within the next 24 hour. After the deletion your account can not be recovered.
You can request your account deletion by going to Settings -> Manage -> Delete Account.
All the requests for deletion get processed on a daily schedule. After you place your request your account and all the associated data will be deleted from our servers within the next 24 hour. After the deletion your account can not be recovered.
How can I move my account to a new device?
In order for your account progress to be synced, you first need to make sure you have been logged in through Facebook, Google or Apple. You can do that by heading to the settings section of the game and tap on the ''manage'' button at the account section. Afterwards, you can continue playing on another device just by logging in with the same account.
In order for your account progress to be synced, you first need to make sure you have been logged in through Facebook, Google or Apple.
You can do that by heading to the settings section of the game and tap on the ''manage'' button at the account section. Afterwards, you can continue playing on another device just by logging in with the same account.
How to reset my account?
If you would like your account to be reset, please write to us through customer support. We will be the ones to handle this request.
Please keep in mind that after this is done, the game progress will be completely reset, including event progress, currency, etc.
If you would like your account to be reset, please write to us through customer support.
We will be the ones to handle this request.
Please keep in mind that after this is done, the game progress will be completely reset, including event progress, currency, etc.
How do I recover my lost account?
If you’ve lost access to your account, you can reach out to us via customer support chat and we can help you to recover it. There are a few important steps to follow to start the recovery process:
Do you still have access to the device where you last played?
Can you recall your player name?
Please provide this info when you contact customer support and we will do our best to recover your account.
If you’ve lost access to your account, you can reach out to us via customer support chat and we can help you to recover it. There are a few important steps to follow to start the recovery process:
Do you still have access to the device where you last played?
Can you recall your player name?
Please provide this info when you contact customer support and we will do our best to recover your account.