Ad issues

Our team is aware of some problematic ads not granting coin rewards or causing freezes in our game.  We are actively looking into the cause - please bear with us just a little longer as we work on resolving this.

It will be very helpful for us if we can identify the specific ads causing that, thus we will be very grateful if you could provide a screenshot when contacting us through customer support. This will result in quicker resolution of the issue and reporting the faulty ad directly to the provider.

Thank you for your patience and understanding!

Pink Screen

Our team is aware of some design events showing up as pink screen.

We recommend that you fully quit the game and relaunch it in order to continue playing.

In the meantime, we are actively looking into investigating and fixing the issue and would appreciate if you can share some additional info.

• Did you see the pink screen after designing and submitting? At what point did you first see it?

• When you claimed your vote, did you see it as Pink Screen again?

• When you go to your portfolio in your profile, do you still see it as Pink Screen or you see your design?
  

Any of this information would help us greatly to investigate the issue further.
Thank you again for reporting the issue and for being a valued player of Venue.